Fully licensed by the Malta Gaming Authority, Playluck aim to give their players the best slots experience out there. With their motto being C.A.R.E (Customers Are Really Everything), it's no surprise to see them offer not just a great customer experience but also a whole host of promotions and a fantastic welcome bonus.
The range of games available at Playluck is excellent. There are around 1,000 of the best online slot games available to play. There's also a smaller, but select, range of table games, including a few variations of blackjack and roulette. There's a great mix of old and new with plenty of classics like Starburst and Book of Dead right alongside the new releases like Gemix 2 and Blazing Mammoth.
Does Playluck offer progressive jackpot slots?Unfortunately, there are no progressive jackpot slots available at Playluck. We were a little disappointed to discover this, but it doesn't take too much away from the great selection of slots on offer.
Can players demo the slot games for free?
Players can play free demos of all slot games at Playluck. To do so, all you have to do is log in to your Playluck account and go to the slots lobby. By hovering above the game of choice, you'll see an option to play for fun. Click on that and you'll be spinning those reels for play money straight away.
You're unlikely to find any game providers at Playluck that aren’t available at other online casinos, but you will find a number of the very best software providers in the business. Betsoft, Play'n GO, NetEnt and 1x2 gaming are just some of the software providers whose online slot machines can be played at Playluck. The live casino at Playluck is powered by Evolution Gaming, which is always a clear sign of an online casino's quality.
Whether you're new to the world of online casinos or a seasoned pro, you'll find the layout and design of the site easy to follow. It's notably uncluttered, with four tabs at the top of the homepage – Casino, Live Casino, Promotions and Loyalty Program. There are six sub-headings in the Casino lobby, for Featured Games, New, Slots, Classic, Table Games and All Games. A search bar in the top right of the page means that you can look for a particular game if you know what you’re looking for.
Some players might prefer additional filters and categories to narrow their search down more, but the simple layout at Playluck makes it hard to get lost or to take a wrong turn somewhere.
The registration process at Playluck takes less than a minute. Personal information is given one at a time, starting with your email address, then your password, unique username, full name, home address and date of birth. Once that's done, your account is set up and you're ready to deposit and start playing.
The feel and layout of the Playluck mobile site is just as impressive as the desktop experience. There's currently no Playluck app available on mobile, so you will need to access the site through your browser. From there, you'll likely have the option of saving a shortcut to your Android or iPhone's homescreen, which in many ways is just as good as having an app, as it will get you to the action in the click of a button.
All of the games found on desktop are available on mobile too, as the majority of top online slots these days are built in HTML5, ensuring they’re fully mobile compatible. It really is just the desktop site sized down to fit on a mobile screen. The entire look and experience is identical, with the added bonus of being able to play on the go.
There are seven banking options available to players at Playluck. These are Visa (debit only) / Mastercard, ecoPayz, Skrill,1-Tap, Neteller, MuchBetter and paysafecard. For all payment methods, the minimum deposit is €10 and is processed instantly, as you would expect at a top online slots site. The maximum amount varies depending on the payment method and some accounts may have higher limits than others too.
For withdrawals, again the minimum and maximum will vary from account to account and from one payment method to another, but the maximum timeframe for withdrawals is six working days. We found that it takes a bit less time than this though. It's worth noting that new players may be required to send verification documents after requesting a withdrawal for the first time. This is entirely standard and is done to ensure all players are using payment methods in their own name and are of legal age to gamble.
There’s an exciting welcome bonus awaiting you at Playluck. New players can avail of a sign up offer spread over their first four deposits. It's broken down as follows:
1st deposit – 100% match bonus up to €200 + 20 spins
2nd deposit – 50% match bonus up to €100 + 30 spins
3rd deposit – 50% match bonus up to €100 + 30 spins
4th deposit – 100% match bonus up to €100 + 20 spins
All in all, there's up to €500 in deposit bonuses and 100 spins up for grabs. A minimum deposit amount of €20 applies, and all bonus funds are subject to a 35x wagering requirement before withdrawing.
Existing players are often showered with promotions too, with leaderboard promotions running all the time and high profile new slots frequently the subject of their own promotion too. You'll find details of any ongoing promotion in the 'Promotions' tab at the top of the homepage.
VIP & Loyalty Programs
The Loyalty program at Playluck is nice and transparent, which isn't always the case. Players will know exactly what bonuses they'll be getting based on their position on the loyalty ladder. Most games reward players with one loyalty point for every €40 wagered on slot machines and other casino games. The more points you have, the higher your level will be. Moving up the various tiers will mean more free games on Free Play Sunday, quicker cash out speeds and better cashback offers.
The loyalty program starts at Bronze and moves up to Silver, Gold and Platinum. The two highest levels, Premium and Prestige, can be regarded as Playluck's VIP program as they're accessible by personal invite only. Because of this, it's hard to know what these levels get you. Judging by other VIP programs, it can be assumed that you'll have a personal account manager and more tailored bonuses.
Playluck customer support is available seven days a week from 7am to 11pm Irish time and can be contacted via live chat or email. These options can be accessed through the 'Contact Us' link at the bottom of the homepage or via the '?' symbol which appears in various places around the site, such as when processing a deposit.
The customer support team at Playluck are excellent. They really know their stuff and are more than happy to help, no matter what the query is. Support is also available on mobile, which isn't always the case at online casinos.
When it comes to security, you should have no concerns at Playluck. All customer data is fully encrypted with SSL encryption technology and stored in their server which is protected by the latest firewall.
There are a number of responsible gaming tools available to players at Playluck who feel they would benefit from having such measures in place. These include deposit limits, cooling off periods, self-exclusion and reality checks.
The responsible gaming section at Playluck also includes a self-help questionnaire to help players determine if their gambling is problematic. You'll also find contact details for useful organisations and software, such as Gamblers Anonymous, Gambling Therapy Helpline and Cyber Patrol.
As a fully licensed online casino, there are certain responsible gaming obligations Playluck must adhere to, but they seem willing to go above and beyond when it comes to the topic.
Slots are the main focus at Playluck, which is abundantly clear. The layout makes the casino easy to navigate and use. If you're looking to be rewarded for playing at an online casino, then look no further than Playluck. Their generous welcome bonus rewards you from the time of your very first deposit while the loyalty program keeps the rewards coming for those who continue playing.